If you need to return items from an order, you can use the Return items button on the completed delivery page to return items into stock. This can be used for all types of products, including casks, kegs, stock items and more.

Once the item has been returned, a small red tag will appear against the returned item.

Returned items are considered re-saleable, but they can be removed from stock if required. For reference, products can be removed from stock by going to the product itself and selecting Actions -> Stock adjustment -> Reduce stock. Alternatively, if you need to return empty tracked containers from a customer (and they're now empty), you can use the process described in Return empties/waste containers.

Simply returning stock from a customer doesn't automatically credit the customer (as this may not always be what's needed). If you'd like to credit the customer, you'll need to raise a credit note for them too. This credit note can then either be refunded or kept on file and used as "payment" towards a future order.

Any returned beer products are considered duty-paid by Breww, meaning that you will not incur duty twice if you re-sell the product. Breww will automatically make a duty reclaim on your beer duty calculation if you subsequently spoil a returned product.

In this case, you won't have a delivery in Breww to return it from, and the process is completely different. Fortunately, we have a guide on this: Adding pre-Breww stock.

It’s not currently possible to return part of a product in Breww.

For now, the best option is to make a manual stock adjustment on the single-bottle/can product (from the Actions → Stock adjustment menu). This will increase the stock level of the product. You could also make a manual adjustment on your duty return to reduce this by the duty amount on these returned products so that you’ve not overpaid duty on them when they are sold. To do this, go to Beer duty → View date. Then scroll down to the Adjustment button.