Need help?

the "need help?" page offers a range of tools to help you quickly find answers or get support you can easily access this page via the need help? option in the navigation sidebar main support tools our need help page has four core options getting started guide help guides ask a question feature requests 🧰 getting started guide if you're new to breww, you can quickly access our getting started guide at any time for step by step instructions on setting up and using the platform 🛟 ask a question the ask a question button should help you find the answer to your questions if we already have content on the topic if we are unable to direct you to the answer, you will be given the option to either reach out to our team or the breww community via the flow below breww support ai start by asking a question, and our ai will scan multiple support documents to generate the best possible response, drawing from our entire library of information community and ticket support – if breww support ai isn’t able to provide a suitable answer, you will be given the option to raise a support ticket , where our team will respond directly ask the breww community , where both staff and other users can offer advice, making it a great resource for leveraging shared experience, or for sharing issues you think other users could benefit from the answer to 💡 feature requests if you have an idea for an improvement or new feature, you can submit a request or vote on existing suggestions within the breww community 📚help guides this section links to breww’s full help guides homepage, where you can access all documentation on various topics across breww viewing your existing support tickets if you wish to view your closed and current tickets, the existing support tickets button will take you to a page where you can view your support tickets faq's how do i raise a support ticket? to raise a support ticket, start with the "ask a question" function this will direct you to the breww support ai when asking the ai, phrase your question clearly and fully—specific questions like "how do i create a product tag?" will yield better results than vague terms like "tags " the ai understands full questions and applies our documentation to provide answers if the ai does not answer your question, you'll then have the option to submit a support ticket, which will land with one of our dedicated support team i think there is a bug! 🐞 if you think something is not working, you can report it to our support team by raising a support ticket through the ask a question channel to quickly reach the ticket submission stage, try searching for "report an issue", "something is not working" , or "report an issue" in the ai search this will allow you to quickly complete that step and submit your request directly to our dedicated support team if you don’t suspect a bug but just need help, please try searching or asking our ai first—we may already have the answer to your query!