Need help?
The "Need help?" page offers a range of tools to help you quickly find answers or get support. You can easily access this page via the Need help? option in the navigation sidebar.
Our Need help page has four core options:
- Getting started guide
- Help guides
- Ask a question
- Feature requests
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If you're new to Breww, you can quickly access our Getting started guide at any time for step-by-step instructions on setting up and using the platform.
The Ask a Question button should help you find the answer to your questions if we already have content on the topic. If we are unable to direct you to the answer, you will be given the option to either reach out to our team or the Breww community via the flow below:
- Breww Support AI: Start by asking a question, and our AI will scan multiple support documents to generate the best possible response, drawing from our entire library of information.
- Community and ticket support β If Breww Support AI isnβt able to provide a suitable answer, you will be given the option to:
- Raise a support ticket, where our team will respond directly.
- Ask the Breww community, where both staff and other users can offer advice, making it a great resource for leveraging shared experience, or for sharing issues you think other users could benefit from the answer to.
If you have an idea for an improvement or new feature, you can submit a request or vote on existing suggestions within the Breww Community.
This section links to Brewwβs full Help Guides homepage, where you can access all documentation on various topics across Breww.
If you wish to view your closed and current tickets, the Existing support tickets button will take you to a page where you can view your support tickets.
To raise a support ticket, start with the "Ask a question" function. This will direct you to the Breww support AI.
When asking the AI, phrase your question clearly and fullyβspecific questions like "How do I create a product tag?" will yield better results than vague terms like "tags." The AI understands full questions and applies our documentation to provide answers.
If the AI does not answer your question, you'll then have the option to submit a support ticket, which will land with one of our dedicated support team.
If you think something is not working, you can report it to our support team by raising a support ticket through the Ask a question channel.
To quickly reach the ticket submission stage, try searching for "report an issue", "something is not working", or "Report an issue" in the AI search. This will allow you to quickly complete that step and submit your request directly to our dedicated support team.
If you donβt suspect a bug but just need help, please try searching or asking our AI firstβwe may already have the answer to your query!