When logging customer activity in Breww, such as customer calls, you can choose from Breww’s default activity types. However, it is also possible to create your own, allowing you to log your customer activity accurately. 

To create your own CRM activity type, head to 

You will then be able to enter the name of your activity type and whether you would like it to appear in the CRM report.

Customer & lead lists

CRM activity types

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Merging customers

Breww docs

Breww help guides 🍻

Inviting your team

Creating sites & locations

Preparing for data entry

Adding suppliers

Adding stock items

Managing container types

Adding beers/drinks

Adding derived/alias drinks

Adding products

Assigning Stock Items

Price books and pricing

Importing customers

Creating containers

Best before/expiry dates

Brewing systems & vessels

Recipes & brew sheets

Adding your data

Deliveries & distribution

Sales platform integrations

Accountancy integrations

Importing packaged stock

Importing stock item stock

Adding in-vessel batches

Configuring Breww

Getting ready to go live

Importing leads

Importing tasks

Configuring sites and locations

Breww Trade Store

Breww

Making Breww your own

Getting Started Guide

Enabling your integration

Balance sheet syncing

Product mapping in Xero

Xero rounding differences

Manual accountancy integrations

Upload issues

Chart of accounts

FAQs - Accounting integrations

FAQs - Xero

FAQs - QuickBooks

Accountancy

Order import issues

Ecommerce FAQs

SIBA Beerflex payments

WooCommerce connection issues

Handle transaction fees

Plugins/extensions

Shopify API version update

Exclude products from ecommerce/POS

Ecommerce & POS

Missing Stripe Payments

Connect Logistics & AGLC integration

Fintech integration for payments (US)

Payments

Syncing to Mailchimp

Marketing

Couriers

Breww public API

Integrations

Using your email domain

Managing drink types

Email sending/delivery issues

Inviting your team (cloned)

Two-factor authentication (2FA)

Settings

UK Duty FAQs

UK duty updates August 2023

Small Producer Relief rate clarification

Draught relief & taproom sales

Move order to different UK duty return

UK alcohol duty

Annual production to date

How do I enter samples into Breww to mark them not liable for duty?

Australian Beer Excise Duty

TTB Brewer's Reports of Operations

Alcohol Duty

Locking own-vehicle delivery runs

Distribution FAQs

Printed invoices/delivery notes

Vehicle profiles

Schedule driver breaks

Delivery ETA notifications

Delivery stock assignment

Dispatching orders

Return items to stock

Picking stock for deliveries

Additional batch info on invoices

Delivery rules

Deliveries & Distribution

Creation

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Container uplifts

Container types

Creating & managing container types

Owned & rented containers

Container (cask & keg) tracking

Ullaging lost beer

Return empties/waste containers

Container deposit schemes (DRS & CRVS)

Issues assigning cask/keg stock

Containers

Dispatched order changes

Invoice date types

Repeating orders

US Sales tax (GST)

Consignment/Sale or return stock

Export invoice details on normal orders

Duty-free pricing for export

Setting the stock figure to display when adding a product to an order

Assigning mixed packs

Invoicing details

Pre-assign batches to orders

Export order information

Number sequences (invoices/credit notes)

Delivery charges

Adding discounts/adjustments

Invoicing an order

Invoice issuing settings

Invoice due reminders

Hiding discounts

Order/delivery notes

Free sample orders

Pre-orders with planned packagings

Retract stock from sale

Orders/invoices

Credit notes

Taproom & POS management

Custom PDF Documents

Field sales visits

Auto-email documents

Sales

Block order processing

Additional customer options

Customer groups

Payment terms settings

Customer/lead deals

Customer email list export

Taxing customers

Bulk delete customers

Price lists

Customer statements

Updating a salesperson

Managing customer addresses

Lead activity/tasks

Leads

Customers, Leads and CRM

Aggregate/Raw data reports

Reporting share codes

CRM reporting

BrewwQL

Weekly sales reports

Product vs invoice reports

Reporting

FAQs

Product units

Product assembly

Pricing

Part-filled containers

Delete/obsolete products

Destroying beer/drinks

Variable mixed-packs

Adding pre-Breww stock

Assigning Stock Items to Products or Container types

Stock adjustments

Product correction

Understanding stock levels

Stock takes

Stock transfers

Bright beer

Drink and product tags

Products

Purchase orders

Inventory receipts

IR cost allocation methods

Selling a stock item

Stock item pricing

Inventory receipt checklists

Managing your stock item stock in Breww

Purchase order approval

Stock items

Beers/drinks and packaging approval

Beer/drink styles

Alias, derived & guest beers

Beers/Drinks

Building recipes and brew sheets

BeerXML recipes

Duplicating recipes/stages

Recipe/batch volumes

Hop alpha acids

Brew sheets

Recipes/ingredients

Production

CRM activity types

System activity types

How to create your own activity types